Recent Posts

Our Fire Damage Restoration Process

5/23/2022 (Permalink)

Two men in SERVPRO uniforms cleaning a ceiling after fire damage has occurred Fire Damage? SERVPRO of Northwest Escambia County is Here to Help!

Everyone is aware of the steps that should be taken WHEN a fire occurs- Utilize a fire extinguisher, if possible, follow the steps outlined in your emergency plan, evacuate the building, call the local authorities for help, and gather all evacuated occupants at a pre-designated location.  What is less commonly known, however, are the steps to take AFTER the fire.  Who should you call, how do you start the cleanup process, where do I go from here?  For this phase, SERVPRO of Northwest Escambia is Here to Help.  Our team has processes in place to mitigate, remediate, and restore your property, helping reduce the stress that comes along with fire damage.  So, how does the SERVPRO process work?

  1. Emergency Contact – our team of highly trained professionals is available 24 hours a day, 7 days a week, at 850-466-3089 when fire disaster strikes.
  2. Inspection and Fire Damage Assessment – Once we arrive on site, we will begin our inspection. This will include addressing any safety concerns, providing stabilization for the affected area, scoping the damages, and formulating a “plan of attack” for work.
  3. Board-Up and Roof Tarp Service (if needed) – Depending on the extent of the damages, board-up or roof tarping may be necessary to protect the structure from further damage or vandalism.
  4. Water Removal and Drying (if water damage is present) – If water was used to extinguish the fire, we will follow various extraction and drying procedures to remove/reduce the amount of moisture present.
  5. Removal of Smoke and Soot from all Surfaces – This could include structural cleaning, contents cleaning and pack-out, and possibly contents relocation for storage.
  6. Cleaning and Repair – A variety of steps may be taken at this stage, including demolition of unsalvageable areas, deodorization, or deep cleaning of structure and contents.
  7. Restoration – As a licensed general contractor, we can build back any materials that were removed during the remediation process. This step may also include the unpacking or return of stored contents.

Although no fire is “typical,” and there are many factors that can affect the remediation process, one thing stays the same:  SERVPRO of Northwest Escambia County takes great pride in providing the highest possible level of customer service when disaster strikes.  Serving the communities of Cantonment, Century, and Pensacola, Florida, we are only one call away for your fire damage restoration needs. 

Practicing Fire Preparation in Your Business

5/20/2022 (Permalink)

SERVPRO trailer and truck in front of a commercial building SERVPRO of Northwest Escambia County is Here to Help with disaster strikes your business!

Smoke billowing out of windows, flames shooting into the air, firetrucks surrounding the building and pumping numerous gallons of water in….

These are things that no business owner or manager ever wants to experience.  Property fire can not only be extremely dangerous, but is often very costly, both in terms of damage sustained and the following loss of business incurred.  While, unfortunately, no way of completed eliminating the risk of fire has been invented, there are steps that can be taken to help reduce the risk and safeguard your business from extreme disaster when fire damage does strike.

  1. THINK SAFETY FIRST! Having an evacuation plan in place for building occupants is extremely important to keeping everyone safe and healthy.  This plan should be posted throughout the building, notating the location of emergency exits, and periodic “fire drills” should be conducted to make sure everyone understands the plan.  Have a designated meeting space outside of the building so that all occupants can be accounted for.
  2. Install, use, and test fire alarm systems. Depending on the size of the property, fire alarms may range from single mounted units in each room, to full building alarm systems equipped with flashing lights and sirens.  Make sure batteries are replaced at least twice a year in smoke detectors and have a licensed professional service any commercial grade fire alarm equipment to ensure proper working order.
  3. Install, use, and test fire suppression equipment. Once again, depending on building size and purpose, fire suppression equipment may range from individual fire extinguishers to riser fed sprinklers, or chemical extinguisher systems.  Make sure fire extinguishers are in date and inspected by a licensed professional.  Sprinkler and chemical suppression equipment should be serviced regularly as well.  Make sure building occupants know the location of fire extinguishers in case of emergency.
  4. In case fire damage does occur, have a plan in place for AFTERWARD. This may include selection of a preferred restoration vendor, such as SERVPRO of Northwest Escambia County, and a defined set of protocol to follow, which can be documented and accessible though the SERVPRO Emergency Ready Profile (ERP).  The overwhelming majority of businesses who continue to stay in business after property disaster strikes had a “what if” plan in place.

Available 24/7/365 for emergency response, the SERVPRO of Northwest Escambia team is equipped and prepared to help your business if fire damages are suffered.  To learn more about our services or request assistance, please give us a call” 850-466-3089.

Team Carter Celebrates Major SERVPRO Milestone

5/12/2022 (Permalink)

Ribbon being cut in front of the number 2000 with a SERVPRO van in the background Team Carter earns major SERVPRO milestone!

SERVPRO of Northwest Escambia County is proud to be a member of the regional “Team Carter” franchise family.  Through hard work, determination, dedication, and service to our communities, our team continues to grow and expand.  As part of this expansion, Team Carter recently achieved a major SERVPRO franchise milestone:  Owners Courtney and Kyle Carter purchased the 2,000th SERVPRO franchise license!  Serving the water, fire, storm, mold, biohazard, and reconstruction needs of communities throughout North Florida and Southwest Georgia, our team is proud to now be even stronger!  Without any further ado, please let us introduce Team Carter:

SERVPRO of Albany and Americus (Georgia)

SERVPRO of Bay County (Florida)

SERVPRO of North Pensacola (Florida)

SERVPRO of Northwest Escambia County (Florida)

                …and our newest additions…

SERVPRO of Bainbridge, Blakely, Camilla (Georgia)

SERVPRO of Marianna, Quincy, Apalachicola (Florida)

When property damage strikes, our team is equipped and ready to help!  Ready to learn more?  Need to request service?  Looking for the Team Carter location closest to you?  Give SERVPRO of Northwest Escambia County a call at 850-466-3089, We’re Faster to Any Size Disaster!

Cleaning. Restoration. Construction.

4/27/2022 (Permalink)

A commercial building store front Commercial Cleaning, Restoration, or Construction Needs? Call Us: 850-466-3089!

The SERVPRO brand is recognized throughout North America as a leader in cleaning and restoration, but did you know that SERVPRO of Northwest Escambia County also offers a wide array of construction services, too?  That’s right!  With the ultimate goal in mind to make your property damage “Like it never even happened,” our team can provide all of the necessary services from the beginning of mitigation to the end of reconstruction, helping to bring your commercial building back to its preloss condition.

As a licensed General Contractor in the State of Florida, we have the resources to provide and oversee a variety of construction needs, including:

  • Roof Repair
  • Flooring Replacement
  • Drywall Work
  • Painting
  • Reconstruction of Framing, Trim, and Baseboards
  • …and much more!

When property damage strikes, SERVPRO of Northwest Escambia County is Here to Help.  Working to minimize business interruption and get your business “back to business” faster, reducing as much stress as possible during the process, our team of highly trained and experience professionals can provide a “one stop shop” for all of you project related needs.  Interested in learning more or in need of our services?  Give us a call: 850-466-3089 today!

Preventative Maintenance for Pensacola’s Commercial Properties

4/8/2022 (Permalink)

Two people standing in front of a fire suppression line in a commercial property Keep your business well maintained to reduce the risk of property damage!

What is one of the best things that can be done by business owners and leaders to the reduce the risk of commercial property damage?  PREVENTATIVE MAINTENANCE!  Planning for the possibility of an issue, as well as catching small issues before they become much larger disasters, can save time, stress, and expenses for business leaders throughout the community.  Some preventative maintenance steps that can be taken, specifically as they relate to reducing the risk of fire, water, and mold issues include:

  • Maintain Property Landscaping. A buildup of debris can reduce the ability for rainwater to drain off effectively, which could lead to water intrusion into the building.
  • Periodic Plumbing Checks. Following a regular schedule to check the plumbing of the building can allow small leaks to be found and fixed before they become a larger issue.  Especially in buildings with plumbing constructed of older materials, it may be necessary to bring in a licensed plumber to replace outdated equipment.
  • Inspect Your Appliances. Supply lines from water fed equipment account for a large amount of water damages.  Periodically check to make sure lines are securely connected. Check for and replace any lines that show signs of corrosion, cracking, or breakage.
  • Maintain Your Fire Extinguishers and/or Fire Suppression Systems. Having working, in date fire extinguishers, and properly maintained fire suppression systems can dramatically reduce the possibility of a small fire becoming a dangerous, large, extremely damaging fire.  Utilize professional technicians and vendors to service these devices is imperative to making sure they are in proper working order when the need arises.
  • Store Hazardous Chemicals Safely. Do not allow flammable or combustible chemicals to be stored in an area accessible by the public, or near any type of heat/flame source.  Follow all label instructions when using hazardous chemicals.
  • Control Humidity Levels Inside the Building. High humidity, combined with porous materials, can create the perfect environment for microbial growth.  Reduce this possibility by controlling humidity levels using HVAC systems and dehumidifier units.
  • Keep Duct Work & HVAC Units Clean. Soiled ductwork can allow contaminants, including mold spores, to be circulated throughout a building.  Hire a professional to perform duct cleaning services as needed, and make sure to change HVAC filters regularly.

Even with the best preventative maintenance plan, property damage disasters do happen.  If your business suffers a water, fire, mold, or storm damage loss, trust the locally owned and operated team at SERVPRO of Northwest Escambia County to help.  We offer 24/7/365 emergency response and take great pride in providing the highest possible level of customer service.  To learn more about our services, or request help, please give us a call at 850-466-3089.

What’s That Smell?!

4/7/2022 (Permalink)

SERVPRO Hydroxyl Generator Being Used Lingering Odors? Call SERVPRO of Northwest Escambia County!

The smell of something unpleasant, rotten, or off putting can cause a host of issues for property owners and business leaders.  From making your home uncomfortable to be in, to driving potential customers away from your business, odor issues can be quite a problem.   Along with our more well-known service lines, SERVPRO of Northwest Escambia County offers a solution to your odor issues: ODOR REMEDIATION and DEODORIZATION.  Utilizing industry leading equipment and consumables, our team has the ability to tackle odors caused by a variety of sources, including:

  • Water Damages
  • Microbial Growth
  • Smoke Damages from Structure Fires
  • Cigarette/Cigar Smoke
  • Hoarding Scenes
  • Storm Damages

Along with the use of thermal foggers, deodorization agents, and air scrubbers, SERVPRO of Northwest Escambia County employs two different machines for deodorization, each with its own unique features and functions:

Hydroxyl Generator

A hydroxyl generator works by dismantling the molecular structure of an odor particle.  Hydroxyl generators are accepted as safe to use in occupied spaces, do not cause damage to any of the contents of the structure, and are highly reactive, breaking down a very broad range of odors.

Ozone Machine

An ozone machine also works on a molecular level, splitting oxygen molecules in the air into single atoms.  Unlike a hydroxy generator, an ozone machine cannot be run in an occupied space, as it reduces the amount of breathable oxygen available.  This process deals with odors more quickly than a hydroxyl, but also runs the risk of damaging sensitive materials within a structure.

When it comes to deodorization, trust the local professionals at SERVPRO of Northwest Escambia County to help.  We have the training, experience, and expertise to effectively remediate odors, utilizing the proper combination of techniques and equipment, and we will work to make your issue “Like it never even happened.”  Interested in learning more?  Give us a call, 850-466-3089, We’re Here to Help!


Some Not-So-Fun Facts about Fire

4/4/2022 (Permalink)

Image with candle, space heater, grill, and matches in four separate squares Help keep yourself and your property safe from fire damages!

From a very young age, we were all taught the dangers presented by fire.  We learned not to play with matches and lighters, to “stop, drop, and roll” if we somehow caught fire, and some of the consequences of leaving fire, including cooking equipment, unattended.  Despite these teachings, the National Fire Protection Association reports that a fire department in the United States responds to a fire somewhere in the nation every 23 seconds.  So, what are the leading causes? What can we do to reduce fire risk? How can we better protect ourselves and our properties from fire?

The top five causes of residential structure fires are cooking, heating, electrical malfunction, smoking, and candle use.  Let’s address each of these and determine how to reduce our fire risk:

  • Cooking: Never leave your stovetop or grill unattended while in use. Be sure to have a fire extinguisher nearby in case of fire.  Do not allow children to use cooking appliances without adult supervision.  Make sure appliances are turned off and/or extinguished after use.
  • Heating: It is imperative to use equipment, such as space heaters, in the methods instructed by the manufacturer, and to keep this equipment away from flammable materials, including draperies, furniture, and clothing. Do not use outdoor heating appliances indoors.
  • Electrical: If you smell burning, see smoke coming from outlets, or have consistently tripped breakers, consult a professionally trained electrician ASAP for an inspection.  In homes with older wiring, it may be wise to have the property rewired.  Do not overload circuits by plugging in too many appliances, using splitters, or “daisy chaining” multiple pieces of equipment.
  • Smoking: Keep matches and lighters out of the reach of children. Do not leave a cigarette, cigar, or other tobacco product burning unattended.  Do not leave ashtrays on top of flammable materials, and make sure all ashes are extinguished once finished smoking.
  • Candles: Much like lighters and matches, burning candles should not be left in an area accessible by children or pets. Be sure to extinguish candles when not attended, and store away from flammable materials.  Consider using battery operated candles instead of wick burning as an added safety measure.

Even with the best preparation, monitoring, and safety measures, fire can, and will, still happen.  When fire damage affects your home or business, call the professionals at SERVPRO of Northwest Escambia County for help.  Our team has extensive fire damage restoration training and will take the upmost care to restore as much of your property as possible.  To learn more about our services, or request help, please give us a call: 850-466-3089.  SERVPRO of Northwest Escambia County: “We’re Faster to Any Size Disaster!”

Hurricane Season is Approaching… Are You Ready?

4/4/2022 (Permalink)

Satellite image of Hurricane Michael over Florida Panhandle Are you prepared for Hurricane Season?

As Floridians know all too well, when hurricane season approaches, they must pay close attention to weather forecasts and be vigilant to keep themselves and their property safe.  Hurricane season begins on June 1st and runs through the end of September.  So, what can you, a property owner in Escambia County, do to plan for, prepare for, and hopefully prevent, damage from occurring at your home or business?

  • Have an emergency plan in place. For homeowners, this may include determining an evacuation route in case needed, researching hotels that will accommodate your needs (pets, large family, etc.), and making a list of all medications that you and your family members take.  For businesses, one of the best ways to plan for an emergency is to have a SERVPRO Emergency Ready Profile.  This is a complimentary service that SERVPRO of Northwest Escambia County provides, documenting all the pertinent information about your business, and putting it into one easy to access, electronic app.  To learn more, and begin preparing YOUR profile, reach out to our team at 850-466-3089.
  • Stock a hurricane supply kit. Depending on the specific needs of your family, this kit may include a variety of items.  Essential items include a supply of fresh water (enough for 3 days per person), non-perishable food items, flashlights, batteries, and a battery or crank powered radio.
  • Storm Prep your property. This may include cleaning out rain gutters, securing patio furniture, trimming trees and bushes, or clearing weeds and debris from your yard.  During this preparation, you may also want to consider installing storm shutters and doors.  From a commercial property standpoint, it will also be important to have a “chain of command” identified in case damages occur so that work may begin more quickly to mitigate damage.
  • Have a way to receive weather alerts. Whether from a local or state organization, or from the National Weather Service, it is important to have a way to receive weather alerts during hurricane season.  Knowledge is power, and this power can help protect both you and your property.

Ready to respond to storm damages 24/7, SERVPRO of Northwest Escambia County is your locally owned and operated cleanup and restoration specialist.  To learn more about our services, inquire about the SERVPRO Emergency Ready Profile, or for any other issues, please call our office at 850-466-3089!

Dealing with Contaminated Water – The Do’s and Don’t’s

3/28/2022 (Permalink)

Toilet with standing water around it Contaminated Water Damages? Call SERVPRO of Northwest Escambia County for Help!

When it comes to mitigating and remediating water damages, the top priority is the health and safety of both the occupants of the property, as well as the workers performing service.  In order to prioritize safety, it is important to understand exactly what contaminated water IS, as well as some of the recommended “do’s” and “don’t’s” of dealing with it.

So, what is contaminated water? 

Contaminated water is water than has been changed due to the presence of chemicals, microbes, bacteria, or pollutants.  Examples of contaminated water include sewage and floodwater.  Contaminated water is considered unsafe to consume, and special precautions, including the use of Personal Protective Equipment (PPE), should be taken when cleaning up damages caused by contaminated water.

Now, lets explore some of the recommended do’s and don’t’s of dealing with contaminated water damages:

Contaminated Water – Do’s:

  • Avoid all contact with sewage and items contaminated by sewage
  • Wash your hands thoroughly after contact with contaminated items.
  • Keep pets and children away from contaminated areas.
  • Call your local SERVPRO Professional for help with these damages.

Contaminated Water – Don’t’s:

  • Spread contaminated water by walking on or through damages or wet areas.
  • Turn on the HVAC system if there is a possibility of spreading contaminants through the air.
  • Use products for personal hygiene and cleanliness if there have been exposed to the contaminated area.
  • Consume any food or beverages that have been exposed to contaminants.

Keep yourself and your loved ones safe by trusting your contaminated water damages to the local leader in cleanup and restoration: SERVPRO of Northwest Escambia County.  Serving the communities of Pensacola, Cantonment, and Century, Florida, our highly experienced team is “Faster to Any Size Disaster.”  To learn more or request service, please give us a call, 850-466-3089!

The FYI on Floodwaters

3/11/2022 (Permalink)

Commercial Building surrounded by Floodwaters Flooding Issues? Trust SERVPRO of Northwest Escambia County to help mitigate the damages!

Not only can severe storms bring heavy rains, gusty winds, and the potential for tornadoes, but they also provide the perfect conditions for flooding.  Floodwaters can be very dangerous both while they are occurring, as well as after they have begun to recede.  How though, you might wonder?  Understanding the characteristics of floodwaters can help answer this question:

  1. Floodwaters are considered Category 3, or “blackwater,” which is the descriptor given to waters considered to be grossly contaminated. Because floodwaters carry dirt, debris, and other pollutants, they can be very hazardous. 
  2. Because of the potential for contamination carried by floodwaters, materials that are affected must be handled carefully, and those that cannot be sanitized effectively should be discarded. Porous materials, including carpet and drywall, often cannot be safely restored after being affected by floodwaters.
  3. Not only can floodwater leave behind contaminants, but they can cause safety concerns to navigate. Often, waters may be much deeper than realized; because of this, you should NEVER walk, wade, or drive through floodwaters.

When it comes to restoring your home or business after floodwater have caused damage, you want a local, trusted professional that you can call on.  With multiple years’ experience and extensive training, the team at SERVPRO of Northwest Escambia County is equipped and Here to Help when flood disasters strike.  Serving communities throughout the Panhandle of Florida, our team takes great pride in working to make your property damage “Like it never even happened.”  To learn more or request services, please give us a call at 850-466-3089!